What is the matter?
Certain functionality on a web page requires a plug-in that is installed, but disabled. You want to enable the plug-in.
What should I do?
Follow the steps below. Click on a step for a screenshot or more information
- In Internet Explorer click: Tools > Manage add-ons. A new window named 'Manage Add-ons' will open.
The window 'Manage Add-ons' will open.
- In the window 'Manage Add-ons' select 'Add-ons that have been used by Internet Explorer'.
The default setting 'Add-ons currently loaded in Internet Explorer' does not show all available add-ons.
- Select the plug-in you want to enable, e.g. Shockwave Flash, Java Plug-in, etc.
If more versions of the plug-in are available, choose the appropriate version.
- Click 'Enable'. A confirm message appears.
- In the confirm message, click 'OK'.
- In the window 'Manage Add-ons', click 'OK'.
- Check if it solved the problem.
Again try to run the web site. If necessary refresh the page or additionally shut down and restart the browser (=e.g. Internet Explorer). If the problem is not yet solved, return to the page you came from, or to the CASK FAQ main page and check other problem causes.
Plug-ins are programs that are added to a browser to give it extra functionality. Frequently used plug-ins are the Flash, Java and Adobe Reader plug-ins. Internet Explorer names them 'add-ons'. For a plug-in to function, two things are necessary:
- The plugin must be installed
- The plugin must be enabled. This item is discussed on this page.
Last updated: